Pilot & Service Refund Policy
Last Updated: May 23, 2026
1. B2B Custom Pilots & Engineering Services
Sassi Tech provides highly specialized architectural reviews, custom CPQ modeling, and Paid Proof of Concept (PoC) deployments tailored to heavy industry and EPC requirements. Due to the bespoke engineering hours, data extraction, and technical mapping required to initiate these services, all payments for Custom Pilots and integration phases are strictly non-refundable once the technical onboarding or data mapping process has commenced.
2. Master Service Agreements (MSA)
For enterprise deployments, commercial rollouts, and ongoing infrastructure maintenance, billing and performance milestones are governed exclusively by the specific Master Service Agreement (MSA) signed between Sassi Tech and the corporate client. Any disputes regarding performance or service level agreements (SLAs) will be resolved according to the terms stipulated in the respective MSA, rather than a generalized refund window.
3. Cancellations Prior to Project Kickoff
In the rare event that a Paid PoC or architectural review is canceled by the client before any technical documentation has been reviewed or engineering resources have been allocated, Sassi Tech may, at its sole discretion, issue a partial refund, minus administrative and processing fees.
4. How to Contact the Billing Desk
For any administrative inquiries regarding your corporate invoices, Pilot payments, or MSA terms, please direct communications to your assigned account manager or email our administrative desk at:
postmaster@sassitech.com
Please include your Company Name and Project Reference ID in all correspondence to ensure prompt handling.
5. Jurisdiction
This policy is governed by the laws of Italy. Any disputes regarding the execution of this protocol or financial transactions shall be settled in the exclusive jurisdiction of the courts of Forlì-Cesena, Italy.
Sassi Tech di Davide Sassi
Via Marco Uccellini, 6
47034 Forlimpopoli (FC) - Italy
P.IVA: 04710520406